Unsatisfied with Encore!!!!

I know I normally post about game shows, but your thinking why are you posting this now...I am posting this about Encore.

We all know that Who Wants to Be a Millionaire? and Hollywood Squares H2 were released by Ludia and Encore. I do not have complaints about the game itself at this time. I have merely complains about Encore.

Here is the biggest complaint that most of you who bought the game are wondering: Where is the game on the field "What Product are You Registering?". Well I hate to tell you it's not there. It has been almost 2 months since the game has be released and that you would think that Encore would've put it on the list by now. Well your thoughts would be wrong. Encore really should get it's act together.

I had submitted in the first email on 9-30-2010: I have a copy of Hollywood Squares H2 and Millionaire and I cannot find them listed in the product listings when i go to the registration page. And you would think they would get back rather promptly, nope.

I wouldn't get an email back about 2 weeks later on 10-14-2010:

Dear Shaggy32,

When you would like to register a new application you have received, but find you are unable to register the application through the installation process, you may use the link provided below to complete the registration process.

Please click or follow one of the following links to register your software:

https://secure.prodregister.com/encore/default.shtml or

http://www.broderbund.com/c-19-registration.aspx

Sincerely,

Dan D.
Customer Service and Technical Support
Encore, Inc., A Navarre Corporation Company

Now you would think that it would help nope so I replied: That did not help. In the drop down box that you go through for "What Product you are Registering:" the game titles Who Wants to be a Millionaire & Hollywood Squares H2 is not listed at all. And those are the products I am trying to register.

And here is what the response I had gotten back: Older and discontinued titles may not be available on the registration form. You may bypass the registration and continue to use the programs without issue. Failure to register your software does not diminish your warranty rights.

Sincerely,

Kathy H.
Customer Service and Technical Support
Encore, Inc., A Navarre Corporation Company

I must say I did reply back, but have yet to get a response, so I have sent a new request in...if they keep up the bad answers through their customer support, they are going to lose a lot of the Game Show Gamers buying their games and registering them.